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Customer Service Manager #2218
Ad Number: 6709
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Description:

Our client is a well-known and respected Western Canada based carrier. They have a current need for a Customer Service Manager in Saskatoon.
The responsibilities for this position are as follows:
- Oversee Customer Service Representative’s productivity and results
- Profile commodity groups and potential customers to support company goals
- Provide direction and execute customer tele-solicitation for the opportunity to quote and secure new business
- Provide direction to capture customer needs and oversee the pricing and presentation of the rate submissions
- Ensure customer profiles and load sheets capture the necessary details to enhance customer service performance
- Evaluate the business KPI’s to ensure the execution of the plan is yielding the desired outcome
- Respond to customer enquiries
- Evaluate weekly/monthly reposts to ensure adherence to the plan, correct invoicing, accessorial billing, etc.
- Conduct face to face customer meetings when the potential business opportunity requires it
- Train and manage staff and their productivity
- Ensure Departmental Policies and Procedures are adhered
This opportunity comes with an excellent compensation package.

Company:Reimer Associates Inc
Posted On:12/9/2016
Ad Expires:2/5/2017
External Link (URL):Visit the Web site
Years of Experience:Min 3-5 Years
Contact Information:
Posted By:Mitchell Leslie
(Reply to this ad)
Location:Milton, Ontario, Canada
Job Location:Saskatchewan
Phone:905-332-5812

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